Return and refund policy
The return and refund policy is how the Pokhara Avengers store handles a canceled order, a return, and a refund.
These rules apply to goods bought at store.pokharaavengers.com. Thuprai is the official e-commerce partner of Pokhara Avengers and runs the store. For help, please write to support@thuprai.com or call +977 9801866333. This page was last checked in October 2026.
Cancellation before dispatch
Please cancel an order, or any items in it, before those goods have left the shop, and the shop accepts that cancellation with no further conditions. Memberships are digital and start once payment is confirmed, so they cannot be canceled under this rule after that point.
Returns after delivery
Please write within 5 days of the order date if the shop sent the wrong item or the item is faulty. The shop will take that return.
Items on sale can be returned as well. The shop refunds a return that meets the conditions, or sends a replacement if that is preferred.
Please keep the item unused, undamaged, and unaltered so that it can be accepted. A return that does not meet these conditions may not be accepted.
How a return is handled
The shop arranges return shipping when the return meets the conditions. An order with several items can come back in part. Refunds go by online transfer or wallet, and a return and refund can take up to 3 working days.
How to get in touch
Please email support@thuprai.com, open the contact page, or call +977 9801866333.